If you’re not satisfied, we give you a full refund, No questions asked.
If we miss your decided deadline even by a second, we will issue a 100% refund
We are ISO/IEC 27001: 2013 certified)
We believe there is no substitute for subject-matter expertise. That is why we ensure that every document we receive is worked on by an expert with a high level of technical competency in the relevant field of study. Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and journal peer reviewers. Over 60% of our editors have extensive research backgrounds. In addition, our editors are provided with training and feedback on a regular basis to help them develop a keen understanding of subject-specific writing conventions, terminology, etc.
Yes, you can access your editing certificate from your account in the online account. The editing certificate verifies that your manuscript has been checked by a professional editor and meets the standard of English required by international journals.
If you have a question for your editor, you can login to the online account and use the Submit Question option. We normally answer within 1 working day. However, a member of our client servicing team will confirm the delivery schedule with you as it is determined by the nature and number of questions.
We offer Multiple Round Editing (MRE) re-editing support as an optional service to authors to ensure that their documents are completely ready for submission. MRE re-editing support is offered as part of both our Advanced and Premium Editing services. Under MRE, you can come back to us as many times as you wish to receive a polished final document that suits your exact requirements. Please note that under Advanced Editing, MRE support is eligible for a 60% discount, whereas under Premium Editing, MRE is free (except in cases where the manuscripts have been heavily re-written or new sections have been added).
Our team of content writers, illustrators, and designers will work with you to render your article in a visually appealing format. We create high-quality graphics and use simplified text to convey the core findings and implications of your research such that even non-experts can understand your work.
Apart from your published paper, our production team will find the below inputs useful:
We accept most compatible file types as long as file size is limited to 100 MB.
We have a team of subject-area experts and experienced researchers who themselves have published manuscripts in many journals. Many of these experts have peer review experience with reviewing manuscripts for journals.
You will receive a report outlining the pros and cons of each suggested journal. This will make it easier for you to shortlist a journal for submission.
We do not guarantee acceptance or publication. However, if you are not satisfied with our deliverable or if the report does not meet the service scope, we will be happy to redo the assignment.